Customer Service

At Envision Bank, we pride ourself on our dedicated team of professionals who provide outstanding service to each and everyone of our customers.

You may reach our Customer Service Center by phone at 877-963-2100, Monday through Friday 7 a.m. - 7 p.m. and Saturday 8 a.m. - 2 p.m.

We can be reached by e-mail at
When communicating via e-mail, please do not include any information that is considered confidential or sensitive, such as account numbers, Social Security numbers, PINs, etc.

Or you may stop by any of our conveniently located branch locations for assistance.


Introducing Envision Bank Concierge:

In-person appointments with local branch representatives.

To provide you with the personal, one-on-one service for which we’re known, we’ve created Envision Bank Concierge. Now, you can schedule a meeting at your local branch with a bank representative to receive individual assistance with your transaction. Just call Envision Bank Concierge at 617.925.1999 to schedule an appointment. You’ll be prompted to make a choice of your preferred branch location and be connected directly with a representative to schedule your in-person visit. Appointments are available during the following hours at all five branch locations: 

Monday – Wednesday, 9 a.m. to 4 p.m.
Thursday, 10 a.m. to 6 p.m.
Friday, 10 a.m. to 5 p.m.
Saturday, 10 a.m. to 1 p.m.