Customer Service

Our website is getting a makeover!

Over the past few months, we've been busy working on ways to bring an even better, more convenient financial experience to our customers, and we can't wait to share it with you! In late September 2021, we'll be launching a newly designed website and mobile site experience.

The new, sleeker user experience will make it easier for you to find the information you're looking for, including a more streamlined account login process for mortgage customers. Customers will still have all the same access, and you will not need to change anything within your account. As always, our local customer service team is here to answer any questions or concerns you may have about this transition. Feel free to give us a call at 877-963-2100 or email us at


At Envision Bank, we pride ourself on our dedicated team of professionals who provide outstanding service to each and everyone of our customers.

You may reach our Customer Service Center by phone at 877-963-2100, Monday through Friday 7 a.m. - 7 p.m. and Saturday 8 a.m. - 2 p.m.

We can be reached by e-mail at
When communicating via e-mail, please do not include any information that is considered confidential or sensitive, such as account numbers, Social Security numbers, PINs, etc.

Or you may stop by any of our conveniently located branch locations for assistance.


Introducing Envision Bank Concierge:

In-person appointments with local branch representatives.

To provide you with the personal, one-on-one service for which we’re known, we’ve created Envision Bank Concierge. Now, you can schedule a meeting at your local branch with a bank representative to receive individual assistance with your transaction. Just call Envision Bank Concierge at 617.925.1999 to schedule an appointment. You’ll be prompted to make a choice of your preferred branch location and be connected directly with a representative to schedule your in-person visit. Appointments are available during the following hours at all five branch locations: 

Monday – Wednesday, 9 a.m. to 4 p.m.
Thursday, 10 a.m. to 6 p.m.
Friday, 10 a.m. to 5 p.m.
Saturday, 10 a.m. to 1 p.m.