Mortgage assistance

Amid news about the ongoing coronavirus (COVID-19) pandemic, please know we are committed to doing everything we can to meet your banking needs. We understand circumstances change and anyone can find themselves in financial hardship — especially with making their monthly mortgage payment — during these unprecedented times.

Our Mortgage Assistance Application can be filled out and submitted online or downloaded for completion. Please complete the application with as much detail as possible so that we may process your request in a timely manner. We’ll use the information you provide to help us identify the assistance you may be eligible to receive. It is important to note that, regardless of what you see requested in the attached application, if your hardship is related to the COVID -19 virus, no additional documentation is required at this time.

If you opt to print the application, once completed, send your application to us via one of three ways:

Attn: Assistance Department
Envision Bank
300 Brickstone Square, Suite 902
Andover, MA 01810

Envision Bank: Assistance Department
Fax: 978.749.3131


We recognize that these are unsettling times and we want you to know that we’re here for you with the solutions, support, and advice you need to manage your personal finances.

Be well and thank you for being an Envision Bank & Mortgage customer.